Services
Technology
ShopLinx needed messaging and commerce to behave like one production system — WhatsApp, Instagram, Facebook, and Shopify — not a pile of inboxes. Aqeeq engineered social automation, catalog commerce, payments, CRM, and AI support for peak retail traffic.
ShopLinx
ShopLinx serves multi-brand retailers that sell across social networks and Shopify. Agents were copying orders between channels while inventory drifted and CRM never saw the full journey.
Aqeeq delivered an omnichannel stack: WhatsApp, Instagram, and Facebook automation; Shopify sync; unified CRM; and AI support with escalation — multi-tenant and built for campaign concurrency.
Retailers treated messaging apps as manual inboxes while Shopify, Facebook, and Instagram each ran as separate selling surfaces. Agents copied orders by hand, inventory drifted between channels, and CRM never saw the full customer journey — so campaigns spiked volume without a system of record.
1. Discovery & channel design
Mapped seller workflows across WhatsApp, Instagram, Facebook, and Shopify. Defined commerce data model, CRM identity, and escalation rules before integration work.
2. Build & integrate
Shipped social automation, catalog/cart paths, and Shopify inventory sync with regional payments.
Deployed grounded AI support with human handoff and unified CRM profiles.
3. Scale & operate
Hardened for peak campaign traffic — queueing for messaging APIs, observability, and runbooks so ops can trust every channel during promotions.
WhatsApp, Instagram, and Facebook messaging workflows for sales, broadcasts, and support — with queueing that respects platform rate limits during campaigns.
In-thread catalog, cart, and checkout plus Shopify inventory and order sync so every channel sells from the same stock truth.
Customer profiles spanning social, web, and purchase history so retention and support work from one record.
Grounded assistants with escalation, observability for peak traffic, and multi-tenant isolation for brands and regions.
3.2M
Messages/month
99.9%
Availability
Omni
WhatsApp · IG · FB · Shopify
70%
AI resolution
“Social selling finally runs like a system — not three inboxes and a spreadsheet.”
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